Service Center
Order Info
Place your order via our Web site from anywhere in the world, 24 hours a day. You can also contact Human Kinetics or one of our distributors by mail, telephone, or fax. If you have a question about how to order, how to place a purchase order or about an order already placed, you may submit your question using our online Order Inquiries form.
Ordering products from within the U.S. and Canada
| USA: | Canada: | |
|---|---|---|
| Human Kinetics P.O. Box 5076 Champaign, IL 61825-5076 800-747-4457 7AM-7PM CST Fax: 217-351-1549 E-mail: info@hkusa.com |
Human Kinetics 475 Devonshire Rd. Unit 100 Windsor, Ontario N8Y 2L5 800-465-7301 8AM–5PM EST Fax: 519-971-9797 E-mail: info@hkcanada.com |
Ordering products from within Europe, (including the UK), Australia, and New Zealand
| Europe: | Australia: | New Zealand: |
|---|---|---|
| Human Kinetics 107 Bradford Road Stanningley Leeds LS28 6AT United Kingdom Phone: +44 (0) 113 255 5665 9AM-5PM Fax: +44 (0) 113 255 5885 E-mail: custserv@hkeurope.com |
Human Kinetics P.O. Box 80, Torrens Park 57 A Price Ave, Lower Mitcham South Australia 5062 Phone: (61) 08 8372-0999 Fax: (61) 08 8372-0998 E-mail: info@hkaustralia.com |
Human Kinetics New Zealand Division of Sports Distributors NZ Ltd. P.O. Box 300 226 Albany North Shore City Auckland, New Zealand Phone: 0064 9 448 1207 Fax: 0064 9 415 8656 E-mail: orders@humankinetics.co.nz |
For ordering information outside of the US, Canada, Europe, Australia or New Zealand
Click here for a full list of distributors and contact information:
Ordering books, software, and videos by mail from countries other than those listed above
If you do not wish to order from the Web site, you may mail your order to the Human Kinetics distributor in your country; see the list of distributors below. If there is no distributor in your country, mail your order to the HK U.S. office. Note that the U.S. office cannot process orders from countries that have a Human Kinetics distributor or subsidiary.
Ordering journals and YMCA materials by mail from countries other than those listed above
Except for orders from Europe, Canada, Australia, and New Zealand, all mail orders for journals and YMCA materials placed from outside the U.S. should be sent directly to Human Kinetics in the United States. Payment should be in U.S. funds drawn on a U.S. bank.
General prices and payment terms
- Prices are subject to change.
- Please also supply a daytime telephone number so that we can contact you if we have a question about your order.
UK and Europe prices and order terms
- Prices are listed in Sterling £ for both UK customers and European customers, and Euros for European customers only. Orders can only be placed in one currency. The website will automatically change all items within your shipping cart to the last currency chosen.
- Official orders must be accompanied by the relevant paperwork or photocopies. Both invoice and delivery addresses should be supplied where necessary. Terms for official orders are 30 days UK, 60 days for the rest of Europe.
- For shipments outside Europe, postage will be charged at cost.
Australian prices and order terms
- All payments must be made in Australian funds.
- Cheque or credit cards (VISA, MasterCard, Bankcard) for all personal orders.
- Official order number for official orders. Also provide invoice address if different from delivery address. Terms for official orders are net 30 days.
New Zealand prices and order terms
- All payments must be made in New Zealand funds.
- Cheque or credit cards (VISA, MasterCard) for all personal orders.
- Purchase order number or letterhead required for library/bookshop/ institution orders. Terms are net 20th month following invoice date.
30-Day money-back guarantee
If you're not completely satisfied with your prepaid purchase, return it within 30 days of the date of purchase, in saleable condition, and your money will be refunded except for shipping and handling. (Sorry, we do not accept returns on online products or opened software, videos, CD-ROMs, and DVDs.) An account credit will be issued for items purchased on open account. Read our complete return policy.
